Will I get a copy of my glasses prescription?
Absolutely! You will leave our clinic with a copy of your new glasses prescription in hand. As we are a full service optical store as well, we can help you find your new pair of glasses right outside the exam room when you’re done!
Do you direct bill my insurance?
We direct bill most insurances for you, including Pacific Blue Cross, Manulife, Green Shield, Equitable Life, Des Jardins, Sunlife, Canada Life, Telus Health and others.
How early should my child get an eye exam? Do they even really need it?
We recommend a child’s first eye exam be between 6 months and 1 year old, and then again annually from 3 years old onwards. It is really important to make sure your child’s vision and eye health is normal from a young age, even if it doesn’t seem like anything is wrong. Plus, they’re fully covered under MSP for their eye exams, so you don’t have to pay a dime for their check-ups!
What is an optometrist and how are they different from an ophthalmologist?
An optometrist is like the family doctor of your eyes – we make sure your eyes are functioning normally and screen for all eye disease. If at any point you have a very complex ocular health issue or need medical or surgical intervention, we will refer you to an eye specialist (an ophthalmologist)!
Do you see eye emergencies?
YES! If you wake up with a red eye, something flies in your eye, or your eye got scratched by your pet, CALL US. Our eye doctors are fully qualified to diagnose and manage your eye emergencies, and it is way easier than sitting in the ER for hours. Plus, it is fully covered under MSP just like if you were to go to your family doctor or the hospital.
Do you do laser surgery?
We do not do refractive laser surgery, you have to see an ophthalmologist for that. But our doctors of optometry can talk to you about whether or not you’re a good candidate for the surgery, and teach you about the different types of procedures available. They can also recommend good laser clinics if you are unsure on where to go for your consultation.
How often should I get an eye exam?
We recommend every 1 to 2 years for a routine comprehensive eye exam, but our doctors will see you in follow-up for any small thing that might come up before your routine check-up, including eye emergencies.
How long will it take to get my glasses?
Single vision glasses can take as little as two days, while progressive or bifocals may take up to ten days.
I still really like my frame and I don’t want to change them, can I just get new lenses for them?
Definitely! You can replace the lenses in your own frame with your latest prescription. And if you’re worried that you won’t be able to be without your glasses for a few days, don’t worry – we will call you when your lenses are ready and you can just wait for 20-30 minutes while we cut the lenses into your frame.